Frequently Asked Questions

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Yes, Jhameservices offers both one-time and recurring cleaning services to fit your needs.

Jhameservices serves the entire metropolitan area, including downtown, suburbs, and surrounding towns. Contact us today to see if we serve your area.

Jhameservices uses eco-friendly cleaning products that are safe for you, your family, and your pets. We also use professional-grade equipment to ensure the best results.

 A Deep Clean is for first-time customers, or customers who haven't had their home professionally cleaned in the last three months. To see the extra things we do for deep cleans check out our Services page. 

We don't offer wet wiping of light bulbs, resurfacing/waxing/refinishing of floors, putting away dishes, large furniture moving, excessive mould removal, extensive ceiling cleaning, removing permanent stains from timber, marble or other sensitive surfaces, large scale rubbish removal and excessive cleaning of outside areas.

No, absolutely not! It's your choice to stay around, or go out and take advantage of your free time. Just leave us a key and we'll get your house cleaned! MaidForYou is here to make your life easier. Victory dance!

A great deal of Jhame Services efforts are put into finding the best cleaners for our clients. This includes strenuous background checks, part of our service agreement states that you agree not to independently hire any past or present Jhame Services independent cleaners unless you pay our referral fee of £10,000. This amount is due in full immediately upon personal employment of the cleaner, regardless of whether you use them for a recurring or a one-time service.

Yes, we are! If you need proof of insurance simply email us at customercare@jhameservices.com and we will gladly forward you all relevant documentation.

 It all depends on the condition of your home. But, as a baseline, for a general clean (where we aim to maintain the upkeep of your home) take the number of bedrooms you have and turn that into hours (with 1 cleaner) or into half hours if we send a team of two.

(Ex. 3 bedrooms = 3 hours)

A team of 2 people is our standard, but sometimes an extra team member can come when needed. However, we send a single-person team when the job is small (Studio/1BR/Touch-up jobs). If we are sending 1 cleaner, we will let you know upon booking.

Our Guarantee represents our commitment to you. Should you have concern with our cleaning service you have received, we will work with you to make it right. Here's the procedure:

Call us within 24 hours of your cleaning and provide us with details of your concerns and/or issues.

48 hours grace period is given for Move-in/Move-Out cleans.

We will re-schedule the clean at no cost to you on the following business days. Our team will return to your home and address the areas of concern

After the re-cleaning, if you still have concerns regarding the clean, we will review your issues once again, and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.

We require 24 hours' notice for cancellations without a fee. We go to great lengths to arrange a schedule for our cleaning teams and cancellations within 24 hours of service mean our teams lose work.

Cancellations at the door without any prior notice incur a full-price cancellation fee.

At Jhame Services, we've built a cleaning company our staff, cleaners, and customers are proud of. Where we always turn up (we don't believe in no-shows), our services come with a money-back satisfaction guarantee, and we work with the best and highest-paid cleaning teams in West Sussex

We utilize the mantra that 'if it's good it isn't cheap and if it's cheap, isn't good.

Cleaning teams that work with Jhame Services, receive a higher level of remuneration than if they were to work with any other cleaning agency.

We believe a highly paid cleaner is a happy and motivated cleaner and this is reflected in the prices we charge.

For that reason our prices are slightly higher than our competition, however, you can rest assured knowing that you'll be exceptionally happy with our service.

At Jhame services, we acknowledge that on extremely rare occasions accidental damage can take place. That's why we are fully insured for damages, not only as a company but our cleaning partners we work with.

Our damage claim process needs to be followed to ensure that you are either reimbursed or have your item/fixture fixed in the quickest possible way.Terms and conditions

Jhame Services has one of the lowest cleaner attrition rates in the industry. On average, cleaners working with Jhame Services stay over 3 years and have completed the cleaning of over 200 homes. We are proud to be the company the very best house cleaners love to work with.

At Jhame Services, we charge a rate in accordance with the number of bedrooms in your home. We then charge à la carte extras separately.

Our flat rate encourages our cleaning teams to work efficiently, conscientiously and diligently towards the goal of providing our customers with a spotless home.

We have an hourly rate that may be used for partial cleans.

Our flat rate starts at £16.50 per hour either for a one-bedroom studio/apartment and increases incrementally depending on the number of bedrooms and bathrooms in your home.

For more information, check out our pricing or book a cleaning service now.

We provide a range of cleaning services including, but not limited to the following:

General Cleaning: Our standard service for those homes where you just need a professional touch-up and clean of general areas.

Deep Cleaning: Also known as our 'spring cleaning service,' this service is specifically for homes who have not been professionally cleaned in a number of months.

End Of Lease Cleaning: The perfect cleaning service when you are moving out of a rental home and need your bond back, or if you're putting your home on the market.

Construction Cleaning: Just renovated or have an unsightly job site in your home? Book our construction cleaning service that guarantees the removal of all dust and we'll have your property ready to live in. Please check :Our Services

Generally, yes, if the furniture is under 20 kg then, our teams will move it. However, due to H&S and the threat of damages, we don't move large lounges, armchairs, beds, or large appliances like fridges, washing machines, and dryers unless advised prior booking.

Absolutely! Our end-of-lease or bond cleaning service aims to ready your home to be moved into.

For more information on what our end of tenancy cleaning service include, please see :our services page.

Upon booking your cleaning service, we do ask that parking be made accessible for our cleaning teams.

Parking can be very hard to come by. Your cleaning team comes fully equipped with a cleaning caddy, chemicals and other equipment. It isn't feasible for them to walk long distances to be able to clean your home.

We request that parking be pre-arranged and if parking needs to be paid for, we will add this to the cost of the booking.

This will be confirmed with you prior to our arrival.

For hourly bookings, we request a checklist be provided to our cleaning teams on arrival and ideally to head office prior to the service being rendered, so we can brief our teams extensively.

This will mean you definitely get the service you're expecting.

After conducting extensive staff surveys we have found that our cleaning teams prefer not to complete work where they have to travel long distances to work for only one hour.

Please do note that we have a 2 hours  minimum service.

We are able to offer one-hour services to some clients on an ad-hoc basis depending on location, our schedule, and the time of the day.

Our hourly services are really specified for especially large homes, cluttered homes or NDIS cleans.

We do hope this reaches you in understanding. Should you have any questions relating to this, please reach out to our capable staff and we'll be able to assist with your inquiry..

While we may be able to remove mould from your home, we are not specialists in providing mould remediation.

Do note that extensive mould cleaning is not included in our service provision unless requested prior.

Mould spores may be able to be removed with cleaning but without substantial remediation to the room in which the mould is present the mould will almost always certainly return.

I only want my carpets and upholstery cleaned, is that possible?

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Absolutely, we're confident that we work with some of the best and most knowledgeable carpet and upholstery cleaning professionals in West Sussex. To find out more information on our carpet and upholstery cleaning services.

When booking a time slot, please note that this is an arrival window. So, if you book for your cleaning team to attend at 7 am, this means that they will arrive between 7-8 am.  If this is not suitable for you, please contact us to see if we can make alternate arrangements.