Privacy Policy

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UK GDPR Privacy Notice

This Privacy Notice applies to individuals located in the United Kingdom and is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal data is:

Jhame services

Email: customercare@jhameservices.com

2. Personal Data We Collect

We may collect and process the following personal data:

• Identity data (name)
• Contact data (email address, phone number, address)
• Booking and service details
• Payment information (processed securely by third-party payment providers)
• Marketing preferences
• Technical data (IP address, browser type, cookies)

3. Lawful Basis for Processing

Under UK GDPR, we process personal data on the following lawful bases:

• Contract – to provide and manage cleaning services you book
• Consent – for email and SMS marketing communications
• Legal obligation – for tax, accounting, and regulatory compliance
• Legitimate interests – to operate, improve, and protect our business (without overriding your rights)

4. Online Payments

Online payments are processed securely by trusted third-party payment providers. We do not store full payment card details on our systems. Payment providers act as data processors and are contractually required to comply with UK GDPR.

5. Marketing Communications (Email & SMS)

We may send marketing communications by email and/or SMS if you have:

• Given explicit consent, or Opted in through our website or booking system
• You can withdraw consent at any time by:
• Clicking the unsubscribe link in emails
• Replying “STOP” to SMS messages
• Contacting us directly
• Service-related messages (e.g. appointment confirmations) may still be sent where necessary.

6. Data Sharing

We may share your personal data with trusted third parties, including:

• Payment processors
• Booking and scheduling software providers
• Email and SMS marketing platforms
• IT and website hosting providers
• All third parties are required to keep your data secure and use it only for agreed purposes.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Meet legal, accounting, or tax requirements
• Resolve disputes
• When no longer required, data is securely deleted or anonymised.
• 8. Your UK GDPR Rights
• You have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Withdraw consent (for marketing)
• Request data portability
• To exercise your rights, contact us at [email address]. We will respond within one month.

9. Cookies and Tracking

We use cookies to improve website functionality, analyse traffic, and support marketing activities. You can manage cookie preferences through your browser or our cookie consent tool.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO) United Kingdom